1. Definitions
For the purposes of these Terms & Conditions (“Terms”), the following definitions apply:
“HokoCloud”, “We”, “Us”, “Our” – refers to Caprico Ltd., a company incorporated in Cyprus under registration number HE 369301, operating the HokoCloud platform and associated services.
“Platform” – the HokoCloud software, website, mobile apps, trading infrastructure, APIs, VPS resources, and all related technology solutions.
“User”, “You”, “Client” – any individual or legal entity accessing, registering or using the Platform.
“Trader” – a User who publishes trading strategies, signals, or performance data on the Platform.
“Strategy” – a trading methodology, account, or signal created by a Trader and made available for social trading, replication, or subscription.
“Broker Partner” – any regulated broker integrated with the Platform (e.g., MT4/MT5 brokers).
“Copy Trading” / “Social Trading” – the automated replication of trades from a Trader’s Strategy into a User’s broker account.
“Wallet” – the internal credit balance used to pay daily fees and charges on the Platform.
“Performance Fees” – fees charged on profits generated by certain Strategies, calculated using a High-Water Mark model.
“VPS” – Virtual Private Server hosting provided as part of our services.
“Services” – all features, software, infrastructure, VPS services, social trading, analytical tools, and technology provided by HokoCloud.
2. Legal Nature of the Service
HokoCloud is a technology provider.
We are not a broker, financial institution, investment advisor, asset manager, or portfolio manager.
HokoCloud does NOT:
Execute trades
Hold or manage client funds
Influence spreads, swaps, commissions, or execution quality
Offer investment recommendations
Guarantee results or profits
Verify or supervise strategy creators
Control broker-side execution, liquidity or trading conditions
Nothing on the Platform constitutes financial advice, investment advice, or a recommendation under MiFID II, ESMA rules, or any other financial regulation.
You are solely responsible for your decisions and for selecting any Strategy or Trader.
3. Eligibility & Account Registration
To use the Platform, you must:
be at least 18 years old (or of legal age in your jurisdiction)
have full legal capacity to enter into a binding agreement
provide accurate and up-to-date information
not be a resident of a sanctioned or restricted jurisdiction
not be prohibited from using trading platforms or financial services
We reserve the right to request identification, proof of address, or verification documents to comply with regulatory, anti-fraud, or security obligations.
We may suspend or terminate accounts used for fraud, manipulation, or violations of these Terms.
4. Overview of Platform Services
HokoCloud provides technology including:
Social Trading / Copy Trading infrastructure
Performance tracking and analytics
VPS hosting integrated with broker accounts
User dashboards and monitoring tools
Strategy creation tools for Traders
Internal wallet billing system
APIs and third-party integrations
We do not guarantee that all services will be available at all times.
5. Social Trading & Automated Execution Disclaimer
By using any copy-trading features, you expressly acknowledge:
Copy Trading is high-risk and speculative
Past performance does not guarantee future results
You may lose some or all of your invested capital
Replication may differ from the Trader’s original account due to broker differences
Market conditions may result in slippage, delays, requotes, or failed orders
Automated trading may open or close positions without manual approval
You are fully responsible for enabling, disabling, or configuring replication settings
HokoCloud is not responsible for:
losses caused by traders you follow
trader misconduct
incorrect strategy settings
delayed or failed trade execution
discrepancies caused by your broker
EA errors, VPS failures, or broker outages
any actions taken by Traders on their own accounts
You acknowledge all inherent risks of automated and algorithmic trading.
6. Fee Structure & Billing
HokoCloud uses daily billing, deducted from your Wallet.
Copy Trading Accounts
Live MT4/MT5: $0.85 / day
Demo MT4/MT5: $0.35 / day
Sponsor Accounts: No cost
VPS Hosting
1 CPU / 1GB RAM / 25GB SSD: $0.85 / day
1 CPU / 2GB RAM / 55GB SSD: $1.15 / day
2 CPU / 4GB RAM / 80GB SSD: $1.70 / day
Performance Fees
Calculated monthly (High-Water Mark)
Apply to total profits of the account (manual, copied, or EA trades)
Distributed between Trader, Affiliate, and HokoCloud
General Billing Conditions
Fees continue daily until you cancel the service
Fee changes may occur with 14-days notice
No refunds for:
Performance fees
Strategy profits
Broker or execution conditions
Misconfigurations or user errors
Downtime outside HokoCloud’s control
7. Cancellation & Refund Policy
You may cancel any service at any time through the Platform.
Daily fees stop immediately once cancellation is processed
Charges accrued prior to cancellation remain due
Refunds
We offer one month of usage refund for a cancelled service, provided:
The request is within the active usage period
No abuse, fraud, manipulation or violation of Terms occurred
The service is not promotional or discounted
Refunds apply only to daily service fees, not to performance fees or trading outcomes.
Refunds are credited to the original payment method where possible, or to the Wallet.
8. Acceptable Use Policy (Prohibited Uses)
Users may not:
Engage in market manipulation, abusive trading, or wash trading
Attempt latency arbitrage or other malicious algorithmic behavior
Use bots or scrapers to extract data
Attack, hack, or reverse engineer the Platform
Interfere with other Users, Traders, or the infrastructure
Use multiple accounts to circumvent limitations
Abuse free VPS promotions
Misrepresent identity or ownership of trading accounts
Publish misleading or fraudulent trading performance
Violation may result in immediate suspension without refund.
9. Strategy Creator (Trader) Terms
If You publish a Strategy:
You remain fully responsible for your trading decisions
You confirm that your broker allows strategy sharing / copying
You grant HokoCloud a license to use, display, and promote your Strategy
You acknowledge that performance fees depend on Users’ results, not your own
You must not manipulate performance data or use practices intended to mislead
HokoCloud may remove or suspend a Strategy at its discretion
You are not an employee, agent, or representative of HokoCloud.
10. Service Availability & Technical Limitations
HokoCloud provides the Platform “as-is” and “as-available”, without guaranteed uptime.
We are not liable for:
VPS outages
Broker outages or execution failures
Internet connectivity issues
Data feed delays or inaccuracies
Maintenance windows
Third-party provider failures
MT4/MT5 platform issues
Force majeure events (network failures, cyberattacks, etc.)
We may suspend the Platform for maintenance or security reasons.
11. Disclaimer of Warranties
HokoCloud expressly disclaims all warranties, whether express or implied, including:
merchantability
fitness for a particular purpose
accuracy of data
uninterrupted service
error-free software
You use the Platform entirely at your own risk.
12. Limitation of Liability
To the maximum extent permitted by law:
A. Liability Cap
HokoCloud’s total liability is limited to the total amount of fees paid by You in the 30 days preceding the claim.
B. Excluded Damages
We are not liable for:
indirect, special, incidental, punitive, or consequential damages
loss of profits, strategies, data, or business
losses arising from:
broker execution
market movements
trader decisions
VPS issues
EA or indicator errors
delays, outages, or technical failures
unauthorized account access caused by You
force majeure events
These exclusions apply even if we have been advised of the possibility of such damages.
13. Intellectual Property
All software, content, logos, trademarks, designs, and technology on the Platform are the exclusive property of HokoCloud.
Users may not:
reverse engineer
copy or duplicate the Platform
frame or reproduce content without permission
create derivative works based on the Platform
Strategy names and descriptions remain property of the Trader, who grants HokoCloud a non-exclusive, worldwide, royalty-free license to display and promote them.
14. Privacy & Data Protection
We process personal data according to our Privacy Policy and GDPR.
We may:
collect necessary data for account operation
process aggregated or anonymized analytics
share information with service providers when required
retain data as required by law (accounting, AML, etc.)
We do not sell or rent your personal data.
You may request access, correction, or deletion as permitted under GDPR.
15. Term & Termination
We may terminate or suspend your account:
for violating these Terms
for fraudulent or harmful behavior
for misuse of the Platform
for legal or regulatory reasons
if required by a broker partner
You may terminate your account at any time.
Termination does not affect:
outstanding fees
accrued performance fees
rights and obligations that survive termination (e.g., liability limitations)
16. Amendments to Terms
We may amend these Terms at any time.
Changes will be posted on our website
Significant changes will be notified by email
Continued use of the Platform = acceptance of changes
If you disagree, you must stop using the Platform and close your account
17. Governing Law & Dispute Resolution
These Terms are governed by the laws of Cyprus.
Dispute Process
Contact Customer Support first
If unresolved, parties will attempt informal negotiation
If still unresolved, disputes shall be referred to binding arbitration in Cyprus
Users waive the right to participate in class actions or collective proceedings
Either party may bring qualifying disputes to small claims court.
Claims relating to intellectual property rights may be brought before competent courts.
18. Contact Information
Caprico Ltd. – HokoCloud
Email: support@hokocloud.com
Telegram: https://t.me/HokoSupport
Customer support operates nearly 24/7.
19. Acceptance of Terms
By creating an account, accessing, or using the HokoCloud Platform, you confirm that:
you have read and understood these Terms
you agree to be legally bound by them
you acknowledge all risks associated with automated trading
you consent to the processing of your data under the Privacy Policy
If you do not agree to these Terms, you must stop using the Platform immediately.
1. Introduction
Caprico Ltd. (“HokoCloud”, “we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, store, disclose, and protect your data when you use any website, software, application, or service operated by HokoCloud (the “Platform”).
We comply with:
General Data Protection Regulation (EU) 2016/679 (GDPR)
Cyprus Data Protection Law (Law 125(I)/2018)
EU ePrivacy Directive
Applicable global privacy regulations
By using the Platform, you agree to the practices described in this Privacy Policy.
2. Data Controller
The Data Controller responsible for your personal data is:
Caprico Ltd.
Registration No.: HE 369301
Address: Liana Court, Dikomou Street, Flat 33, 3101 Limassol, Cyprus
Email: support@hokocloud.com
3. Personal Data We Collect
We collect personal data in accordance with GDPR’s principles of lawfulness, fairness, transparency, data minimisation, and purpose limitation.
A. Data You Provide Directly
Full name
Email address
Country of residence
Phone number (optional)
Broker account numbers (for copy trading setup)
Support requests and communications
Payment information (processed via third parties – we do not store card details)
B. Data Automatically Collected
IP address and location
Device information and browser type
Operating system
Access timestamps
Pages visited
Session activity
Platform interactions (including configuration settings)
C. Trading-Related Data
To enable copy trading and performance analytics, we process:
Strategy performance analytics
Historical trading results
Replication statistics
VPS usage data
Execution logs
Trading account identifiers (but not broker login passwords)
D. Financial & Billing Data
Wallet transactions
Fees and billing history
Payment confirmations
Refunds and invoice data
E. Data from Third Parties
Broker integrations (MT4/MT5 trade history, account balance/equity, open trades)
Affiliates (tracking IDs)
Analytics services (Google Analytics, Hotjar—if used)
We do NOT receive or store your broker password.
4. Purposes of Data Processing
We use your data for:
A. Service Delivery
Account creation
Providing platform functionality
Copy trading execution
VPS hosting and maintenance
Billing and payments
Strategy analytics
Customer support
B. Security & Fraud Prevention
Monitoring suspicious activity
Preventing market manipulation
Anti-fraud and risk assessment
Compliance with sanctions lists
C. Platform Operation
Improving services
Troubleshooting and error detection
Usage analytics and performance metrics
D. Legal & Regulatory Compliance
Record-keeping
Responding to lawful requests
Maintaining tax and accounting records
GDPR compliance
E. Marketing Communications (Optional)
Only with your consent:
Product updates
Promotions
Educational materials
Notifications from followed Traders
You may opt-out at any time.
5. Legal Bases for Processing (GDPR)
We process personal data based on:
Art. 6(1)(b) – Contractual necessity:
To provide the Platform and services you request.
Art. 6(1)(c) – Legal obligation:
Accounting, taxation, regulatory requirements.
Art. 6(1)(f) – Legitimate interest:
System security, fraud prevention, service improvement.
Art. 6(1)(a) – Consent:
Marketing, cookies, optional data fields.
6. How We Share Your Data
We do not sell or rent personal data.
We may share data with:
A. Essential Service Providers
VPS hosting providers
Cloud infrastructure services
Payment processors (e.g., Stripe, PayPal)
Email and communications providers
Analytics tools
All service providers are bound by GDPR-compliant Data Processing Agreements.
B. Broker Integrations
We may share:
Account identifiers
Technical data needed to enable copy trading
We do not provide personal identity documents or passwords to brokers.
C. Legal & Regulatory Authorities
We may disclose data if legally required or to:
comply with applicable law
protect our rights, users, or property
assist with regulatory investigations
D. Affiliates
Only pseudonymized tracking IDs may be shared.
7. International Data Transfers
Your data may be processed outside the European Economic Area (EEA).
Where this occurs, we ensure that:
The recipient country is covered by an adequacy decision, OR
Standard Contractual Clauses (SCCs) are in place, OR
Equivalent protection measures are implemented.
You may request a copy of applicable transfer safeguards.
8. Data Retention
We retain your data only as long as reasonably necessary.
Retention periods:
Account data: active period + 5 years
Trading data: active period + 5 years
Billing & financial records: 7 years (legal requirement)
Support tickets: 3 years
Marketing consent records: until withdrawal
Logs & analytics: 12–36 months
When retention expires, data is anonymized or securely deleted.
9. Your Rights Under GDPR
You have the following rights:
A. Right of Access
Request a copy of the personal data we hold.
B. Right to Rectification
Correct inaccurate or incomplete data.
C. Right to Erasure (“Right to be Forgotten”)
Request deletion unless required for legal obligations.
D. Right to Restrict Processing
Limit how your data is used.
E. Right to Data Portability
Receive your data in a structured, machine-readable format.
F. Right to Object
Object to processing based on legitimate interests or marketing.
G. Right to Withdraw Consent
At any time for optional processing (cookies, marketing).
H. Right Not to Be Subject to Automated Decision-Making
We do not make decisions with legal effects solely via automated processing.
To exercise your rights, contact:
support@hokocloud.com
10. Security Measures
We implement:
End-to-end encryption
Firewalls and DDoS protection
Secure data centers
Regular security audits
Access control and authentication
Encrypted backups
Monitoring systems
Principle of least privilege
No Internet-based system is 100% secure, but we take all reasonable measures to protect your data.
11. Cookies & Tracking Technologies
We use cookies to:
remember login sessions
improve platform performance
analyse usage
personalize content
ensure security
You may manage cookie preferences or opt-out via your browser settings or through our Cookie Banner.
A full Cookie Policy can be provided separately.
12. Children’s Privacy
The Platform is not intended for individuals under 18.
We do not knowingly process data of minors.
If we learn that a minor has registered, we will delete the account immediately.
13. Third-Party Links
Our Platform may contain links to third-party websites (e.g., brokers, social media).
We are not responsible for their privacy practices.
We encourage you to review their privacy policies.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Changes will be posted on our website
Material updates will be communicated by email
Continued use of the Platform means you accept the new Privacy Policy
15. Contact Information
Caprico Ltd. – HokoCloud
Email: support@hokocloud.com
Telegram: https://t.me/HokoSupport
For GDPR matters, you may contact our Data Protection Officer (DPO):
privacy@hokocloud.com (optional—tell me if you want this created)
You also have the right to lodge a complaint with:
Office of the Commissioner for Personal Data Protection (Cyprus)
Website: https://www.dataprotection.gov.cy
